Radianthipstreng is a lifestyle education business. All site content is general information only — not medical advice, diagnosis, treatment, or clinical services.
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Legal Document

Refund Policy

Last updated: . This Refund Policy outlines the conditions under which refunds may be requested for services and products purchased from Radianthipstreng.

1. Overview

At Radianthipstreng, we strive to provide high-quality active living consultations, educational products, and structured programs. We understand that circumstances may arise where a refund is appropriate. This policy describes the refund conditions, procedures, and timelines for each category of product and service we offer.

This Refund Policy applies to all purchases made through our website radianthipstreng.world, via email inquiry, or in person at our Minneapolis studio located at 501 30th Ave SE, Minneapolis, MN 55414, USA.

2. General Refund Principles

All refund requests are evaluated on a case-by-case basis in accordance with the specific terms outlined below. To be eligible for a refund, you must:

  • Submit a written refund request to assist@radianthipstreng.world within the applicable timeframe for the product or service purchased
  • Provide proof of purchase, including date, amount, and description of the item or service
  • Explain the reason for the refund request with sufficient detail for us to evaluate your claim
  • Not have violated our Terms of Use in connection with the purchase

Refunds are processed using the same payment method used for the original purchase, unless otherwise agreed. Processing times may vary depending on your financial institution.

3. Consultation Services

3.1 Cancellation by Client

If you need to cancel a scheduled consultation, the following refund terms apply:

  • More than 48 hours before the appointment: Full refund of the consultation fee, or rescheduling at no additional charge.
  • 24 to 48 hours before the appointment: Refund of 50% of the consultation fee, or rescheduling with a 50% credit applied to the new appointment.
  • Less than 24 hours before the appointment: No refund is available. A rescheduling option may be offered at our discretion with a rescheduling fee equal to 25% of the consultation fee.
  • No-show without prior notice: No refund is available. The full consultation fee is forfeited.

3.2 Cancellation by Radianthipstreng

If we cancel a consultation due to consultant unavailability, studio closure, or other reasons on our end, you will receive a full refund or the option to reschedule at no additional cost, at your preference.

3.3 Post-Consultation Refunds

Once a consultation has been completed, refunds are generally not available. However, if you believe the consultation did not meet the described scope of services, you may submit a written complaint within seven days of the session. We will review your concern and may offer a partial refund, a complimentary follow-up session, or another resolution at our discretion.

4. Educational Products

4.1 Digital Products

Digital educational products, including guides, workbooks, and reference materials delivered via email or download, are eligible for refund under the following conditions:

  • Refund request submitted within fourteen days of purchase
  • You have not downloaded, accessed, or viewed more than 20% of the digital content
  • The product was not purchased as part of a bundled package with non-refundable components

Due to the nature of digital products, refunds cannot be granted once the full content has been accessed or downloaded, except in cases of technical defect that prevents access to the purchased materials.

4.2 Physical Products

Physical educational products shipped to your address are eligible for refund under the following conditions:

  • Refund request submitted within thirty days of delivery
  • Product is returned in its original condition, unused and undamaged
  • Product is returned in its original packaging with all included materials
  • Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item shipped, defective product)

Upon receipt and inspection of the returned product, a refund will be processed within ten business days.

5. Programs and Challenges

5.1 Before Program Start

If you enroll in a structured program or challenge and request a refund before the program start date, you are eligible for a full refund minus a 10% administrative fee, provided the request is submitted at least seven days before the program begins.

5.2 After Program Start

Once a program has started, refunds are calculated on a pro-rata basis:

  • If less than 25% of the program duration has elapsed: 75% refund of the enrollment fee
  • If 25% to 50% of the program duration has elapsed: 50% refund of the enrollment fee
  • If more than 50% of the program duration has elapsed: No refund is available

Program duration is calculated from the official start date communicated at enrollment. Access to program materials will be revoked upon refund approval.

5.3 Program Cancellation by Radianthipstreng

If we cancel a program before or during its duration, all enrolled participants will receive a full refund of the enrollment fee within fourteen business days of the cancellation announcement.

6. Non-Refundable Items

The following items and circumstances are not eligible for refunds:

  • Services or products purchased during promotional sales marked as final sale or non-refundable
  • Gift purchases redeemed by the recipient (gift purchaser may request refund before redemption)
  • Customized or personalized educational materials created specifically for an individual client
  • Third-party fees or charges not collected directly by Radianthipstreng
  • Consultation no-shows as described in Section 3.1

7. How to Request a Refund

To request a refund, please follow these steps:

  1. Send an email to assist@radianthipstreng.world with the subject line Refund Request
  2. Include your full name, email address used for purchase, and date of purchase
  3. Provide a description of the product or service for which you are requesting a refund
  4. State the reason for your refund request
  5. Attach proof of purchase (receipt, confirmation email, or transaction record)

You may also submit a refund request by mail to:

Radianthipstreng
501 30th Ave SE
Minneapolis, MN 55414, USA

We will acknowledge your request within three business days and provide a decision within ten business days of receiving all required information.

8. Refund Processing Timeline

Once a refund is approved:

  • Credit card refunds are processed within five to ten business days. The refund may take an additional five to ten business days to appear on your statement, depending on your card issuer.
  • Bank transfer refunds are processed within ten business days.
  • PayPal or other digital payment refunds are processed within three to five business days.

You will receive an email confirmation when the refund has been processed.

9. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks initiated without first attempting to resolve the issue with us may result in suspension of your access to our services and Website.

If you believe a charge on your account is unauthorized, please contact us immediately at assist@radianthipstreng.world or +1 612-345-5665.

10. Consumer Rights

Nothing in this Refund Policy is intended to limit your statutory rights as a consumer under applicable law. If you are located in the European Union, you may have additional rights under the Consumer Rights Directive, including a fourteen-day cooling-off period for distance contracts, subject to exceptions for digital content that has been accessed with your consent.

Minnesota residents may have additional protections under Minnesota consumer protection statutes. If you believe your consumer rights have been violated, you may contact the Minnesota Attorney General Consumer Protection Division.

11. Disputes

If you disagree with our decision regarding a refund request, you may request a review by sending additional documentation or clarification to assist@radianthipstreng.world within fourteen days of receiving our decision. A senior member of our team will review the case and provide a final determination within ten business days.

For unresolved disputes, the governing law and jurisdiction provisions in our Terms of Use apply.

12. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Refund requests will be evaluated under the policy in effect at the time of purchase.

13. Contact Information

For refund requests or questions about this policy, please contact:

Radianthipstreng
501 30th Ave SE, Minneapolis, MN 55414, USA
Email: assist@radianthipstreng.world
Phone: +1 612-345-5665